This article details Security measures when using Inspire's AI Assistant.
Our Vision & Approach
What is Inspire’s AI vision? We believe that AI has the unique ability to elevate – not replace – human work. Specifically, within Inspire, we are committed to developing AI features that equip people leaders and managers with tools to better understand employees and drive performance more effectively.
What is Inspire committed to when developing AI tools?
- Elevate human decision-making.
- Our AI tools are designed to empower people leaders (not machines!) to make informed decisions with all of the information and insights they need. Inspire’s core philosophy is that AI should “elevate human decision-making,” and we selectively prioritize use cases that put humans in the driver's seat to help them make data-informed decisions.
- Protect customer data.
- We are SOC2 Type II Certified for Security, Confidentiality, and Availability and will continue to responsibly collect, process, and protect customer data in compliance with applicable data privacy laws like GDPR and CCPA. Learn more about how we keep your data secure.
- Leverage best-in-class technology.
- Our applications are powered by Microsoft’s Azure AI which utilizes OpenAI’s GPT-4 Turbo model (as of July 2024), well-known for its ethical and technical credibility.
- Opt-in.
- Customers have the option to turn on (opt-in) each AI feature on a company basis within the feature settings.
Our Commitment to Responsible AI
- While Inspire and many other organizations have used AI, machine learning, and natural language processing to improve stakeholder experiences, the advent of generative AI presents tremendous new opportunities and creates new concerns. While generative AI is still in the early stages of adoption, it is already making a real difference in our ability to gather, synthesize, and author information more quickly – activities at the center of knowledge work.
- To drive the most beneficial outcomes for our customers, our use of AI must be trustworthy and ethical, and as regulations emerge, compliant.
- The pillars of our commitment to responsible AI are:
- We accelerate teams, not replace them
Inspire’s use of AI generates drafts of OKRs, strategies, coaching conversations, recognition descriptions, performance comments, and other strategy execution artifacts that enable the user to make their own decisions faster. The CoPilot and AI Assistant are collaborators with the user – visibly and transparently – rather than obviating the user’s ideas, input, or insight. Users can choose to accept, modify or reject the draft or briefs that our Co-Author generates. This "human in the loop” use of AI honors the agency of our users while providing benefits that neither AI nor a human could achieve alone. - Your data is private by design
Data privacy and confidentiality are the foundations of trust for any platform, and our privacy and information security policies apply to our use of AI technologies. We grant customers control over their data's usage in our AI solutions. Privacy-by-design is a first principle of all of our development practices, and our use of AI and learning models is no exception. Inspire enables companies to harness the intelligence of their own strategy execution data managed in our platform while benefiting from the power of a domain-specific large language model to generate strong suggestions faster – without worrying that their data ever lands in the public domain, on ChatGPT, or in a competitors’ hands.
General FAQ
- What machine-learning models is Inspire AI built on?
- Inspire AI is built on Microsoft Azure AI which uses OpenAI.
- What type of customer data does Inspire share with OpenAI?
- Inspire does not share any Personally Identifiable Information (PII) with OpenAI.
- Has the introduction of AI changed Inspire’s Terms of Service?
- There has been no change to Inspire’s Terms of Service (ToS) since we are not sharing any Personally Identifiable Information (PII) with OpenAI.
- How are we attempting to mitigate bias within AI?
- Inspire AI is developed with the trusted, third-party machine learning model, Microsoft Azure and OpenAI. OpenAI has established ethical and technical credibility. Learn more about how OpenAI develops safe and responsible AI models.
- We acknowledge the models we integrate with can have various biases built in. We are integrating AI into our product in a way that puts humans in the driver's seat and requires them to use their best judgment when making decisions based on any AI-generated output.
- Do not rely on Inspire AI to decide who is on or off track, who should get promoted, or be the final communicator of nuanced feedback. AI technology can help managers and employees understand large quantities of data and make informed decisions more efficiently.
- Inspire AI is developed with the trusted, third-party machine learning model, Microsoft Azure and OpenAI. OpenAI has established ethical and technical credibility. Learn more about how OpenAI develops safe and responsible AI models.
- How does Inspire ensure that the OpenAI model provides the appropriate insights and trends?
- Inspire:
- Incorporated expertise of HR leaders (from Inspire and Inspire customers) in defining the prompt we share with OpenAI;
- Show the source content where the analysis came from (e.g, showing raw comments used for Comment Summarization);
- Can I opt-out of Inspire AI features and functionality?
- Customers are not required to use any AI feature or function. Customers have the option to turn on (opt-in) each AI feature on a company basis within the feature settings . If a customer chooses not to activate a feature, it will not be available to users. Learn more about how to manage Inspire AI access in our Knowledge Base.
- How does the OKR functionality in Inspire utilize generative AI?
- Inspire leverages AI Service to provide intelligent suggestions and prompts for generating OKRs based on the data available in the platform.
- What steps are taken to ensure the security and privacy of our OKR data when using this functionality?
- At Inspire, we take the security and privacy of your data seriously. We follow industry best practices and employ robust security measures to protect your OKR data. All communication between Inspire and AI is encrypted, and access to your data is strictly controlled and limited to authorized personnel.
- How is the OKR data transmitted to AI, and what measures are in place to secure this data during transmission?
- The OKR data is securely transmitted to AI using encrypted channels and industry-standard security protocols. We adhere to secure data transmission practices to ensure the confidentiality and integrity of your OKR data.
- Are there any measures in place to prevent unauthorized access or misuse of our OKR data within AI?
- Yes, AI maintains a robust security infrastructure to prevent unauthorized access or misuse of customer data. They have implemented strict access controls, monitoring systems, and auditing mechanisms to ensure the protection of your OKR data.
- What level of control do we have over our OKR data?
- You retain full ownership and control over your OKR data. AI does not use or retain your data beyond the scope of the OKR generation process. Inspire does not share your data with any third parties without your explicit consent.
- Are there any data anonymization techniques used when transmitting our OKR data to AI?
- Your data is encrypted in transit. Any sensitive information is anonymized or tokenized before being sent to AI, ensuring the privacy and confidentiality of your data.
- Can we trust the suggestions and prompts generated to maintain the confidentiality of our OKR data?
- Yes, the Inspire AI Assistant is designed to provide high-quality suggestions while maintaining the confidentiality of your OKR data. The model focuses on generating relevant and useful prompts without retaining or disclosing any sensitive information.
- Does Azure Open AI have any data retention policies regarding our OKR data?
- Azure Open AI does not retain your OKR data beyond the scope of the OKR generation process. Once the suggestions are generated, the data is discarded, ensuring that your data remains secure and private.
- Are there any additional security certifications or compliance standards that Azure Open AI adheres to?
- Microsoft Azure maintains various security certifications and compliance standards, including ISO 27001, SOC 2 Type II, HIPAA, and GDPR. These certifications ensure that their infrastructure and practices meet the highest security and privacy standards.
- For more information on Azure OpenAI, visit Azure Open AI FAQ.
If you have questions regarding the security of Inspire's AI Assistant, please reach out to support@inspiresoftware.com.